Desktop Support Technician Interview Questions and Answers: The Desktop Support Technician position is an excellent opportunity for those looking for a challenging and rewarding career in the IT field. The position is perfect for those with a solid technical background and who are interested in providing support to end users. A desktop support technician interview is a great way to learn about a potential employee’s technical skills and abilities.
By asking the right questions, you can get a good sense of a candidate’s knowledge, abilities, and ability to communicate clearly and effectively. By preparing for a desktop support technician interview, you can ensure that you find the right candidate for the job. When interviewing a potential desktop support technician, it is essential to ask questions assessing their technical skills and ability to provide excellent customer service. In this article, we will discuss 25+ common Desktop Support Technician interview questions that should be asked during the interview.
Below are the top 25+ Desktop Support Technician Interview Questions that you may want to ask:
Table of Contents
Question 01: What is the role of a desktop support technician?
Answers: A desktop support technician’s role is to provide technical assistance to computer users. They are responsible for resolving computer problems and providing support for computer software and hardware. Here are the top 10 desktop support technician roles in it:
- Delivering technical assistance and perfect support for computer software and systems
- Answering technical queries and identifying computer problems.
- Installing and configuring desktop or laptop computer systems and software.
- Diagnosing and resolving hardware and software faults.
- Replacing parts and Repairing equipment as required.
- Setting up user accounts and providing training and support.
- Monitoring systems and ensuring performance levels are maintained.
- Generating reports and maintaining documentation.
- Liaising with suppliers and other IT staff.
- Undertaking ad-hoc tasks as required.
Question 02: What is the NTLDR error?
Answers: The NTLDR error is a standard error that can occur when the computer tries to boot up. Some things can cause this error, but the most common cause is that the computer is trying to boot from a drive that does not have a valid boot sector.
Question 03: What is the operating system?
Answers: The operating system is the software that manages the software and hardware resources of a laptop/desktop computer. Operating systems are the spine of any computer and provide the applications with access to the hardware. They are responsible for keeping track of the active devices and providing an interface to applications. In addition, they provide services such as security and internet support.
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Question 04: Which is more critical technical knowledge and interpersonal skills?
Answers: There is no definitive answer to this question, as technical knowledge and interpersonal skills can be crucial in different ways depending on the situation. In general, however, interpersonal skills may be more important than technical knowledge in many cases since they can help individuals communicate better and work together. In addition, interpersonal skills can also help build relationships and trust, which may be essential in some work environments.
Question 05: How do you find out the IP address of your pc?
Answers: If you are looking for the IP address of your valuable computer, there are a few ways to find that out. Unidirectional is to use a computer’s built-in networking tool. For example, the IP address of a PC can be found using the “ipconfig” command in the Windows Command Prompt. Another method is to use a program like IPaddress.com.
Question 06: Are the help desk and technical support the same?
Answers: Technical support and help desk are often exchangeable, but there is a subtle difference. Technical support is the broader term that covers a widespread range of services, with help desk support. On the other hand, help desk support is a specific technical support type that focuses on customer service.
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Question 07: What is VPN Server?
Answers: A VPN server is a type of server that permits remote users to connect to a private network over the net. A VPN server can be used to provide secure access to a private network, or it can be used to provide access to a remote network over a secure connection.
Question 08: What is the difference between desktop support and helpdesk support?
Answers: Desktop support provides technical assistance to users of personal computers and other devices. This is related to troubleshooting software & hardware problems and providing application training and support. Helpdesk support is a type of customer service that assists users of technology-related services or products. Helpdesk support is typically provided through a toll-free number, mail, or online chat.
Question 09: What are the types of operating systems?
Answers: In many ways, the Operating System is the heart of a computer. It stores and executes programs, maintain data stores, controls access to resources and ensures that computer programs work correctly. There are four main types of operating systems: real-time, multitasking, multiprocessing, and distributed. The other operating systems are Windows, macOS, iOS, Android, and Blackberry. These operating systems have different features that create them better suited for various tasks.
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Question 10: What is the difference between malware and viruses?
Answers: Malware is a general term for different malicious software, including viruses. Viruses are malware that self-replicates by infecting other programs or files on a system.
Question 11: What is the difference between the MSI File and.EXE File?
Answers: An MSI file is a Windows Installer Package file, while an EXE file is an executable file. MSI files are installed software, while EXE files are used to run programs.
Question 12: What are some of your most common issues as a desktop support technician?
Answers: The most common issues desktop support technicians have to deal with are technical issues, such as computer crashes, viruses, and slow performance. They also deal with non-technical issues, such as user errors, software updates, and hardware malfunctions.
Some most common issues that desktop support technicians face:
- Improperly configured hardware
- Incorrectly installed or configured software
- Out-of-date drivers or firmware
- Incompatible or conflicting software
- Malware or viruses
- Poorly written or outdated documentation
- Lack of proper training
- Inadequate tools and resources
- unrealistic expectations
- Communication problems
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Question 13: What are the Responsibilities of a Desktop Support Engineer?
Answers: There are many responsibilities of a desktop support engineer. They are responsible for offering support to users of desktop computers and related equipment. This support can be in technical assistance, training, or troubleshooting. Desktop support engineers are also responsible for maintaining and repairing desktop computers and related equipment.
Question 14: How do you go about troubleshooting a computer problem?
Answers: You can take a few steps to troubleshoot a computer problem. First, try restarting the computer. Then, if that does not work, try running a virus scan. Finally, if the problem persists, contact a computer technician.
Question 15: What is the difference between Differential and Incremental Backup?
Answers: Differential backup copies all of the blocks that have changed since the last full backup. Incremental backup copies only the blocks that have changed since the last incremental backup.
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Question 16: What is your process for documenting and tracking issues you’ve resolved for your clients?
Answers: I typically use a project management tool like Asana or Trello to document and track issues I have resolved for clients. This allows me to keep all relevant information in one place and makes it easy to reference back if the client has any questions or needs further support.
Question 17: What are the scope and superscope?
Answers: The scope is the code section that can see or access a particular variable, while the superscope is the code section that can see or access all variables.
Question 18: What might cause a computer to make loud buzzing noises?
Answers: There are many reasons why a computer might make loud buzzing noises. One common reason is that the computer may be overloading or overheating. If the computer is overloading, it can create noise similar to a buzzing sound. If the computer is overheating, it can create noise like a hissing sound.
Question 19: What is a Default Gateway?
Answers: A default gateway is a router to connect a local network to the Internet. The default gateway is a computer system that forwards packets from one network dashboard to another. It can be used to make an “internal” network or an “external” network for a company’s customers.
Question 20: What are the skills for desktop support?
Answers: Desktop support is a field that requires skills that vary depending on the type of desktop support you need. Desktop support may include installing software, configuring settings, and providing technical assistance. Some desktop support tasks may also require knowledge of Windows operating systems and their features.
Some skills for desktop support are:
- Providing support for computer essential hardware and software
- Setting up and configuring new computers and peripherals
- Installing and troubleshooting operating systems and applications
- Managing user accounts and permissions
- Diagnosing and resolving technical issues
- Providing training and support to users
- Control and manage computer systems and networks
Question 21: What is Safe Mode?
Answers: Safe Mode is a diagnostic mode of a computer operating system. It can be used to help fix problems with your computer. Safe Mode starts Windows with a minimal set of drivers and services to help you troubleshoot issues on your computer.
Question 22: What is the difference between Safe Mode and Normal Mode in Windows?
Answers: Safe Mode starts Windows in an actual state, using a limited set of drivers and files. It can help you troubleshoot problems on your laptop or PC. Normal Mode starts Windows using the usual process.
Question 23: Explain about RAS server.
Answers: A remote access server (RAS) is a type of server that provides access to an organization’s internal network from an external location. Typically, a RAS server allows remote users to connect to an organization’s network to access files and resources on the network. RAS servers are also often used to allow remote employees to connect to an organization’s network to work from home or a remote location.
Question 24: What is a Ping command?
Answers: A Ping command is a tool used to test the connectivity between two network devices. It can test the connection between a computer and a router or between a computer and another computer on the same network.
Question 25: What is the difference between Permissions, Policy, and Rights?
Answers: Permissions are access control that specifies what a separate user is allowed to do. The policy is a set of rules that dictate how a system should be used and what types of access should be allowed. Finally, rights are legal entitlements that specify what a user is permitted to do.
Question 26: What are windows and types of windows?
Answers: Windows is a type of operating system that is typically found on personal computers and workstations. The most common types of windows are Microsoft Windows and Linux. And Apple macOS.
Conclusion about Desktop Support Technician Interview Questions
In conclusion, Desktop Support Technician questions can help you determine if you have the right skills and experience to be a successful Desktop Support Technician. You can build an accurate resume and impact your company by asking these questions. Thanks for reading about the top 25+ Desktop Support Technician Interview Questions.